GovAI

Customer stories

Local government, in its own words.

How cities got started with GovAI, why they trusted it, and what changed for staff.

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180+
local governments
23,000+
active users
2.8M+
real staff prompts
41
teams across 9 departments

More stories

Different cities, the same first step.

Each one gave every employee an approved place to use AI, then grew from there.

City of Sequim, Washington Security first, then training for everyone, then department by department. “AI felt like a no-brainer, the question was how to utilize it safely.” Matthew Huish, City Manager · Merrin Packer, Assistant City Manager Security firstTrain everyoneThen department by department Read the story City of Harrisonburg, Virginia Staff were already using AI. The city gave them an approved place to do it. “It’s becoming pretty silly to think that our staff aren’t using these tools just because we don’t have a designated platform we’ve condoned as an organization.” Bud Ritchie, Cybersecurity & Compliance Specialist An approved place for AIVisibility for ITSkills before scale Read the story

Relief, in our customers’ words

What changes when the whole organization can use AI together, in one platform.

“AI isn’t just another piece of tech, it’s a change in the way you’re providing service.”

City Manager · 10k population city

Civic campus street
“Our head of HR told me with a smile that AI has already changed the lives of her group.”

CIO · 250k population city

“I’m always surprised to see who’s off and running with it.”

Director of Corporate Services · 55k population city

“We lost our lactation consultant when the program was cut, so we used AI to produce the guides and checklists our nurses needed.”

Head Nurse · public health at a 100k population city

“People appreciated having a safe place to do their work with AI, and safety means they can actually fully engage with it.”

Director of Innovation · 30k population city

“The more our people play with it, the more ideas come to them intuitively.”

IT Director · 500k population regional government

Walking under a concrete overpass
“Because of this AI initiative, I get to be the teacher and the trusted resource, instead of leading only through big projects.”

Chief Strategy Officer · 140k population city

“AI helped us write our own tracking system, so we avoided buying a $6,000 a year SaaS tool.”

IT Director · 40k population city

Local government runs on GovAI

We’re trusted from the Arctic to the Keys, from coast to coast

teams, from the front counter to Legal
41
task types, from proofreading to compliance checks
117
active GovAI client deployments
180+
population impacted
149M+

Side by side

Different rollouts, one pattern.

Safe access for everyone first. Then training. Then the work each department already does.

Rollout step St. GeorgeUtahSequimWashingtonHarrisonburgVirginia
Where they started

The goal was everyday usefulness that fit government: predictable costs, a simple rollout, and strong safeguards.

As a public agency, Sequim could not let sensitive information reach the public domain. The city led a national task force evaluating early AI vendors.

Staff were reaching for public AI tools to summarize reports and draft communications, with no approved option and no view of what went in.

Why they trusted GovAI

Nothing to install. Anyone with a city email could sign in. Staff knew GovAI would tell them if they veered into risky territory, and IT could search and sort usage in the dashboard.

Safety parameters and Data Shield, a focus on government clients and residents’ information, and a real trainer who answered staff questions quickly.

A platform built for government that shows IT where sensitive information turns up, and keeps government data out of model training.

How they rolled it out

IT focused on awareness: what GovAI can do and how its safeguards protect city staff. Use cases surfaced across departments as people tried it on real work.

Mandatory training for every employee, recorded for replay, then department sessions with job-specific examples. Internal champions built Folios and assistants, and IT publishes monthly usage reports by department.

Everyday internal work first, before anything citizen-facing. Then basic AI skills across departments, including how to prompt.

What changed

Citywide access without tracking seats. During budget season, staff turned technical proposals into clear language for finance and management. IT deployed with confidence.

Adoption in HR, Parks, Legal, IT, Public Safety and Finance. Staff turn previous work into new drafts, check math, and rewrite legal language in plain terms.

Staff in communications, finance and public safety now have safe, approved access to AI for the work they already do.

What staff say after training

From “another system to learn” to a list of what’s next.

“I came in thinking this was another system to learn. I left with three things off my desk and a list of six more I want to try.”
Administrative staff · post-session survey
“The department session is what moved us. Once people saw their own work orders in the examples, the questions changed from whether to how.”
Department director · second-month check-in
“Our directors stopped asking whether we should be using AI and started bringing us the tasks they wanted covered.”
Project lead · end of phase two

Resources

Start where these cities started.

All resources
Getting started · 3 min read Shadow AI, explained A free AI tool, a personal account, a staff report pasted in to save time. Why it happens, what it puts at risk, and why a ban doesn’t fix it. Read Getting started · 3 min read Why would a local government use AI? Every department has a job of its own that AI can take the first pass at. Here’s what local government staff actually ask for. Read Comparison Give every department a governed place to work beside Copilot. GovAI vs. Microsoft Copilot Read

Give your staff an approved place to use AI.

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